Shipping Policy for Lee Cooper - South Africa

1. Delivery Method

1.1 We offer door-to-door courier delivery for all orders placed on our website.
1.2 Collection from Courier Guy lockers is available.

2. Delivery Areas

2.1 We deliver to all major towns and cities across South Africa.
2.2 Deliveries to remote or outlying areas (e.g. rural towns, farms, game reserves) may take longer and are subject to courier access.

3. Delivery Fees

Note: Delivery fees are calculated at checkout and are non-refundable unless your entire order is cancelled before dispatch or the product is defective.

4. Delivery Timeframes

4.1 Orders are processed within 1–3 business days after payment is received.
4.2 Estimated delivery time is 2–7 business days thereafter, depending on your location.
4.3 During high-volume periods (e.g. Black Friday, holidays, sale events), delivery times may be longer.
4.4 No deliveries take place on Saturdays, Sundays, or public holidays.

5. Delivery Confirmation & Tracking

5.1 Once your order is dispatched, you will receive an email or SMS with:

• • • • A tracking number
      • Courier contact information

5.2 On the day of delivery, you may receive an SMS with:

• • • • Driver details
      • Options to update your address or request parcel drop-off at your door

5.3 If no one is available to receive the parcel:

• • • • The courier may attempt redelivery or leave a card with further instructions
      • If unsuccessful, you will need to contact us to arrange a re-delivery (additional fees may apply)

6. Delivery Period Commitment

6.1 We aim to deliver your order within 7 business days, but never later than 30 calendar days from the date of payment, in line with Section 19 of the Consumer Protection Act.
6.2 If we are unable to deliver within this period, we will notify you in writing. You may then:

• • • • Accept the revised delivery period; or
      • Cancel your order for a full refund.

7. Delivery Errors

7.1 We take every effort to ensure accuracy in pricing, descriptions, and delivery charges. However:

• • • • If a pricing or delivery fee error occurs, we reserve the right to correct it and offer you the opportunity to confirm or cancel the order.
      • We are not liable for transactional errors, except to the extent of refunding you the amount paid.

8. Delivery Issues

Please contact our customer service team within 24 hours of delivery if:

• • • • Your order is missing items
      • The package was damaged
      • You received the wrong product

We will assess the situation and offer a solution as per our Returns & Refunds Policy.

9. Contact Us

Email: [email protected]
Phone:+27 64 054 7221
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM