Customer Service

Have a question or need assistance? We’re here to help! Get in touch with the 
Lee Cooper South Africa team for personalised support and expert guidance.

Customer Service

Have a question or need assistance? We’re here to help! Get in touch with the 
Lee Cooper South Africa team for personalised support and expert guidance.

What is the status of my refund?

There are 3 different reasons you may need a refund and the timeframe you will receive your refund may differ due to the original payment method chosen for the original order.

  1. Returns: A refund will only be processed after your product has been received and inspected at our warehouse. Once your item has been inspected, the refund process is dependent on the order’s original payment method.
  2. Cancellations: If items have been cancelled from your order due to an inventory error we’ll notify you via email & issue a refund.
  3. Failed Delivery or Expired Collection: If we are unable to deliver your order, or you don’t collect from a pickup point within 7 days, we will cancel the order and return it to the warehouse. Once the items have been received back at the warehouse we’ll issue you with a refund.

If you paid with Payfast, Snapscan or Ozow we’ll request your banking details so we can transfer the money into your account. It will take 2 days to process the refund and up to 5 days for it to reflect in your account

If you paid with Credit/Debit card, Mobicred, eBucks, Payflex or Wallet funds we’ll transfer the money directly back to that account. It will take up to 5 days to reflect in your account.

Why isn’t my promo code/voucher working?

Your order doesn’t meet the terms & conditions of the promotion

Promotional codes have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date. Terms & conditions will be issues on the email sent to you or on the offers page

There is a better offer which has been auto-applied to your cart

We always want our customers to get the best deal. If we are running an offer where a discount is greater than what you would get with the promo code,  the system will automatically apply the promotion of greater value/benefit to you.

You have already applied a promotion to your cart

You may only apply one promo code per checkout.

The code was for a specific user

Some promo codes are locked to a user. Please check that the account you are logged in to is the same account that the promo code was sent to.

How Do I Log A Return?
  1. Log into your Lee Cooper South Africa Account.
  2. Go to Returns & Exchanges and enter the order number for the item(s) you want to return. On App select Log a Return or Exchange and choose Select an order from recent purchases or Scan the QR on the box.
  3. Choose the item(s) you want to return by ticking the box(es)
  4. Select a reason from the drop down list which is best suited for returning the item(s).
  5. Select whether you would prefer an exchange for a different size or a refund for each item selected.
  6. Where applicable you may be requested to add a photo and complete any additional comments on the reason for your return.
  7. Choose your method to return by selecting Collection or Drop-off. If choosing Collection you can choose from your Address list or add a new address, before selecting a collection date.
  8. Select Submit your return.
  9. Tick the box to accept the returns policy.
Our delivery & collection options and what they cost

Main Centre: 2 to 4 working days
Regional: 2 to 6 working days
Remote: 3 to 10 working days

Order under R500: R60 | Order R500 or more: FREE

Standard collection from 80+ Takealot Pickup Points
Ready to collect within 2 to 6 working days

Order under R500: R25 | Order R500 or more: FREE

Same day delivery
Main Centre – JHB, CPT, PTA only
Delivery between 3pm and 7pm

Order under R500: R100 | Order R500 or more: R80

Same day collection 

Main Centre – JHB, CPT, PTA only

R60

Next work day delivery
Main Centre – JHB, CPT, PTA only
Delivery between 8am and 7pm

Order under R500: R90 | Order R500 or more: R60

Next Day collection (includes Saturday)

Main Centre – JHB, CPT, PTA only

R35 | Richmond Park FREE

Saturday/ Sunday delivery
Main Centre – JHB, CPT, PTA only
Between 11am and 7pm

Order under R500: R90 | Order R500 or more: R60

NOTE:

  • Takealot Pickup Points opening hours vary. Hours will be confirmed in checkout and on your Ready to Collect email.
  • If you qualify for COD a non-refundable service fee will apply, payable on delivery in addition to your order total.

Lee Cooper South Africa reserves the right to amend delivery costs at any time. All changes will be disclosed here.

 

 

What payment methods are available?

Payment can be made by:

  • Credit card: VISA & Mastercard
  • Debit card: VISA & Mastercard (must be 3D Secure enabled)
  • Payflex
  • RCS
  • SnapScan
  • Instant EFT through Payfast or OZOW
  • eBucks
  • Mobicred
  • Cash on Delivery (subject to availability)
  • Wallet Funds

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history. 

*Note that Cash On Delivery carries a service fee.

Where is my order? How can I track the status of my order?

We’ll email you whenever the status of your order changes.

You can also track your order by navigating to My Orders (under the My Account section of our website). Here you’ll see a history of your purchases, estimated shipping times and the current status of pending orders. 

Unfortunately, our customer care team doesn’t have the possibility to speed up the delivery or give you more information than already provided via the tracking link.

What is the status of my refund?

There are 3 different reasons you may need a refund and the timeframe you will receive your refund may differ due to the original payment method chosen for the original order.

  1. Returns: A refund will only be processed after your product has been received and inspected at our warehouse. Once your item has been inspected, the refund process is dependent on the order’s original payment method.
  2. Cancellations: If items have been cancelled from your order due to an inventory error we’ll notify you via email & issue a refund.
  3. Failed Delivery or Expired Collection: If we are unable to deliver your order, or you don’t collect from a pickup point within 7 days, we will cancel the order and return it to the warehouse. Once the items have been received back at the warehouse we’ll issue you with a refund.

If you paid with Payfast, Snapscan or Ozow we’ll request your banking details so we can transfer the money into your account. It will take 2 days to process the refund and up to 5 days for it to reflect in your account

If you paid with Credit/Debit card, Mobicred, eBucks, Payflex or Wallet funds we’ll transfer the money directly back to that account. It will take up to 5 days to reflect in your account.

Why isn’t my promo code/voucher working?

Your order doesn’t meet the terms & conditions of the promotion

Promotional codes have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date. Terms & conditions will be issues on the email sent to you or on the offers page

There is a better offer which has been auto-applied to your cart

We always want our customers to get the best deal. If we are running an offer where a discount is greater than what you would get with the promo code,  the system will automatically apply the promotion of greater value/benefit to you.

You have already applied a promotion to your cart

You may only apply one promo code per checkout.

The code was for a specific user

Some promo codes are locked to a user. Please check that the account you are logged in to is the same account that the promo code was sent to.

How Do I Log A Return?
  1. Log into your Lee Cooper South Africa Account.
  2. Go to Returns & Exchanges and enter the order number for the item(s) you want to return. On App select Log a Return or Exchange and choose Select an order from recent purchases or Scan the QR on the box.
  3. Choose the item(s) you want to return by ticking the box(es)
  4. Select a reason from the drop down list which is best suited for returning the item(s).
  5. Select whether you would prefer an exchange for a different size or a refund for each item selected.
  6. Where applicable you may be requested to add a photo and complete any additional comments on the reason for your return.
  7. Choose your method to return by selecting Collection or Drop-off. If choosing Collection you can choose from your Address list or add a new address, before selecting a collection date.
  8. Select Submit your return.
  9. Tick the box to accept the returns policy.
Our delivery & collection options and what they cost

Main Centre: 2 to 4 working days
Regional: 2 to 6 working days
Remote: 3 to 10 working days

Order under R500: R60 | Order R500 or more: FREE

Standard collection from 80+ Takealot Pickup Points
Ready to collect within 2 to 6 working days

Order under R500: R25 | Order R500 or more: FREE

Same day delivery
Main Centre – JHB, CPT, PTA only
Delivery between 3pm and 7pm

Order under R500: R100 | Order R500 or more: R80

Same day collection 

Main Centre – JHB, CPT, PTA only

R60

Next work day delivery
Main Centre – JHB, CPT, PTA only
Delivery between 8am and 7pm

Order under R500: R90 | Order R500 or more: R60

Next Day collection (includes Saturday)

Main Centre – JHB, CPT, PTA only

R35 | Richmond Park FREE

Saturday/ Sunday delivery
Main Centre – JHB, CPT, PTA only
Between 11am and 7pm

Order under R500: R90 | Order R500 or more: R60

NOTE:

  • Takealot Pickup Points opening hours vary. Hours will be confirmed in checkout and on your Ready to Collect email.
  • If you qualify for COD a non-refundable service fee will apply, payable on delivery in addition to your order total.

Lee Cooper South Africa reserves the right to amend delivery costs at any time. All changes will be disclosed here.

 

 

What payment methods are available?

Payment can be made by:

  • Credit card: VISA & Mastercard
  • Debit card: VISA & Mastercard (must be 3D Secure enabled)
  • Payflex
  • RCS
  • SnapScan
  • Instant EFT through Payfast or OZOW
  • eBucks
  • Mobicred
  • Cash on Delivery (subject to availability)
  • Wallet Funds

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history. 

*Note that Cash On Delivery carries a service fee.

Where is my order? How can I track the status of my order?

We’ll email you whenever the status of your order changes.

You can also track your order by navigating to My Orders (under the My Account section of our website). Here you’ll see a history of your purchases, estimated shipping times and the current status of pending orders. 

Unfortunately, our customer care team doesn’t have the possibility to speed up the delivery or give you more information than already provided via the tracking link.

Email

Send us an email and we will get back to you as soon as possible
info@leecooper.co.za

Send A Message

Available for services at any time
Send an Application

Email

Send us an email and we will get back to you as soon as possible
info@leecooper.co.za

Send A Message

Available for services at any time
Send an Application